Frequently Asked Questions
Browse our FAQ to find the information you’re looking for. If you don’t see your question here, feel free to reach out — we’re here to guide you and provide the support you need.
When a loved one is no longer able to live independently, it’s important to act quickly to ensure their safety and well-being. Our guide is here to support you through each step of the decision-making process. You’re not alone — we’re here to help.
Being a caregiver means providing invaluable support to a loved one, but it’s just as important to look after your own well-being. If you need some time to rest, our residences can accommodate your loved one in respite care units for temporary (or convalescent) stays tailored to their needs. With our daily rate and stays of three days or more, you can take time to recharge with complete peace of mind, knowing your loved one is in good hands.
Call us today to plan a respite stay that truly makes a difference.
Private Senior Residence (RPA)
A private seniors’ residence, also known as an RPA, offers rooms or apartments—sometimes both—primarily intended for seniors and retirees aged 65 and older. This type of residence is managed by a private owner, not by the government. However, to operate, the private seniors’ residence must hold a certificate of compliance issued by the ministère de la Santé et des Services sociaux.
This facility may take the form of a residential complex or a small family-style residence. Depending on the care and services offered, as determined by the owner, the private seniors’ residence will be suitable for independent and semi-independent retirees.
Private Senior Residence (RPA) are classified into four categories based on the services they offer. Category 1 and 2 RPAs are intended for independent seniors. Category 1 RPAs offer basic services, such as security and recreational activities, while Category 2 RPAs provide additional services, such as meals and housekeeping. For semi-independent individuals, Category 3 RPAs offer at least one personal assistance or nursing care service. Finally, Category 4 senior living facilities, such as those operated by NOTREmaison, accommodate individuals with moderate to severe physical or cognitive functional limitations, and feature specialized units for cognitive disorders, including Alzheimer’s disease.
Intermediate Resource (IR)
An Intermediate Resource, or IR, is a living environment adapted for seniors with mild to moderate loss of autonomy who require more care (one to three hours) than what is provided in a private residence. The IR network works in partnership with the CISSS or CIUSSS through a service contract. This is a public-private management arrangement. More specifically, the public institution recruits the IR itself, refers residents to it, and remains responsible for the quality of the care and services provided. The care provided within an IR consists primarily of support and assistance services.
The price difference between Intermediate Resource (IRs) and Private Senior Residence (RPAs) is mainly due to their funding.
In IRs, funding is largely provided by the government, which supplies professional staff (nurses, social workers, etc.) and funds the Intermediate Resource for care and support services, as well as lodging (accommodation, meals, personal care, security, etc.). Residents pay a contribution based on their income, calculated according to the rules of the ministère de la Santé et des Services sociaux.
In RPA, there is no government funding. The resident pays the actual cost of services.
The fees charged to residents are based on two components:
- Rent, i.e., room and board for the occupied room, meals, maintenance, laundry, and other living expenses;
- Services: 24/7 staff for basic care, assistance, nursing care, recreational activities, and coordination of the resident’s overall needs.
This flexibility allows residents to benefit from an environment that evolves with them, ensuring the right balance between independence, safety, and quality of life.
Questions About Private Senior Residence (RPAs)
To enroll your loved one in one of our senior living facilities, please contact our lifestyle advisor. We will guide you through the entire process, scheduling a tour of the facility and answering all your questions. This will allow you to explore our facilities, meet our qualified staff, and discuss your loved one’s specific needs to ensure a smooth transition and a comfortable, safe stay.
It is crucial for the family of a senior living in a care home (RI, RPA) to be actively involved in their life for several fundamental reasons. First, family presence and support play an essential role in the senior’s emotional well-being. The transition to a care setting can be a source of anxiety and adjustment, and the presence of family members offers a sense of continuity, familiarity, and comfort.
Furthermore, family involvement facilitates more effective communication between caregivers, family members, and the senior themselves. By sharing relevant information about preferences, habits, and specific needs.
Questions Regarding Intermediate Resource (IRs)
An intermediate care facility is a care setting designed to provide housing and support for vulnerable individuals or those in fragile circumstances, while offering them a suitable and safe environment. These facilities serve as an alternative between living at home and residing in a specialized institution.
The concept of intermediate resources aims to provide a comfortable living environment that respects each resident’s autonomy. It is primarily intended for seniors with reduced autonomy, adults with disabilities, people with chronic illnesses, or individuals in the process of social reintegration.
Intermediate Resource are managed by the CISSS or CIUSSS in the relevant region in partnership with private companies committed to providing care and support tailored to each resident. The qualified staff at these facilities provide attentive care and assistance with daily living activities, based on the specific needs of each resident.
The Role of the Residence
The Intermediate Resource provides housing, support, and assistance services to residents:
- Help with personal hygiene (e.g., washing, bathing, shampooing)
- Meals and snacks
- Assistive care (e.g., help with mobility, help getting in and out of bed)
- Round-the-clock supervision
- Laundry and linen care
- Housekeeping
- Recreational activities (e.g., board games, movies, library)
The role of the CISSS/CIUSS
It provides residents with all professional services required for clinical intervention (other than the accommodation, support, and assistance services provided directly by the intermediate care facility), including:
- Social services
- Nursing care
- Physical rehabilitation services (physical therapy, occupational therapy, kinesiology, etc.)
- Nutrition services
The primary goal of an intermediate care facility is to promote the social inclusion and well-being of residents, while respecting their dignity and integrity. These facilities encourage residents to actively participate in community life and regularly organize stimulating activities to foster a rich and fulfilling social life.
Residents of Intermediate Resource receive personalized and secure support, while enjoying a warm environment that resembles a family setting. This allows them to maintain their independence as much as possible, while receiving the care and support necessary for their physical and emotional well-being.
When a public institution places you in an intermediate care facility, it notifies the Régie de l’assurance maladie du Québec (RAMQ) of your enrollment. The RAMQ then calculates the amount of your contribution, which is required for all enrolled individuals.
The contribution is intended to ensure fairness between residents and those living at home. Indeed, when you are a resident, you must cover the costs of your room and board. Social and health services are free for all residents of Quebec.
Factors determining the amount of your contribution
The amount of your contribution is calculated on a monthly basis and takes several factors into account.
For more information, visit the RAMQ website and use the financial contribution calculator, or contact the CISSS or CIUSSS in your region.
Intermediate Resource provide services to individuals who need support to promote their independence, integration, and social participation. To be eligible for this program, you must:
- Be covered by the Quebec health insurance plan
- 18 years of age or older
- Referred to an intermediate care facility by a public institution
You must also have been assessed by a CISSS or CIUSSS by contacting your local CLSC. These public institutions take into account your health status, the urgency of your situation, and the availability of beds in Intermediate Resource (IR)
We are committed to providing you with high-quality services that respect your needs and rights. If you are dissatisfied, we encourage you to discuss the matter with your case worker or the manager in charge. Together with you, they will work to resolve the situation or find a solution to the issue you have raised.
Useful links
- Association des ressources intermédiaires d’hébergement du Québec
- Québec Health Insurance Plan
- Cadre de référence sur les ressources intermédiaires – MSSS
- Vos droits en santé – Les Ressources Intermédiaires
- Loi sur les services de santé et services sociaux
- CIUSSS du Nord-de-l’Île-de-Montréal
- CISSS de Laval
